Policies

Can I buy multiple bags at once?

Our handcrafted bags are strictly one bag per order date. All other bags will be refunded and canceled. 

Unless otherwise specified on an Instagram post, You may purchase one of each design from our Pumpkin Kult collection.

Can I Return or exchange my bag? 

Pumpkin Kult: The Collection can be exchanged within 15 days of receiving for the same design if available. All items must be unused and in the same packaging you received them in. We do not offer returns.

Our Love pain and Stitches handcrafted line offers a no exchange policy. We do accept returns with a 15% restocking fee within 15 days of receiving your purchase. Items must be unused and in the same condition as received. All shipping charges are the responsibility of the buyer.

Shipping items / Lost items

We primarily ship USPS but there are other shipping options you can choose from.  Orders will have a tracking number and all item/s will be shipped at buyer's risk. Please make sure your address is up to date and correct, if packages get sent to the wrong address, I will not be held responsible. You must email me within 72 hours for any address changes. If an item gets returned to the company by the postal service for an incorrect address that the customer provided or lack of signature, there will be additional shipping fees. Love Pain and Stitches is not liable for any lost or stolen packages. There is a mandatory $3 insurance fee  requiring a signature.  If your package is lost, stolen, or damaged please contact your shipping carrier to file a claim before contacting us. 

International/ Outside of the U.S

Different shipping options will be available. some shipping options do not include lost/stolen packages. If an item gets returned to the company by the postal service for an incorrect address that the customer provided or lack of signature, there will be additional shipping fees. Love Pain and Stitches is not liable for any lost or stolen packages. If your package is lost, stolen, or damaged please contact your shipping carrier to file a claim before contacting us. You are responsible for all custom fees including Taxes and Duties. If lost/ Stolen it may take up to 100 days to process a claim. All international Orders may take an extra 5 business days not including weekends or Holidays. 

Turnaround Time on all U.S. orders

All orders will be shipped within 20 business days not including weekends or holidays. Please note that our office hours are Monday through Friday from 10 am to 6 pm. Items purchased on different sale dates can not be combined.  Multiple orders can not be combined