Policies

Can I Return or exchange my bag? 

Pumpkin Kult: The Collection can be exchanged within 15 days of receiving for the same design if available. All items must be unused and in the same packaging you received them in. We do not offer returns.

Our Love pain and Stitches handcrafted line offers a no exchange policy. We do accept returns with a 15% restocking fee within 15 days of receiving your purchase. Items must be unused and in the same condition as received. All shipping charges are the responsibility of the buyer.

Shipping items / Lost items

We ship USPS unless otherwise noted. If you want your packaged shipped from a different shipping service, message me before placing your order. Orders will have a tracking number and all item/s will be shipped at buyer's risk. Please make sure your address is up to date and correct, if packages get sent to the wrong address I will not be held responsible. If an item gets returned to the company, there will be additional shipping fees. The company is not liable for any lost or stolen packages, so to ensure that they get there safely there will be a mandatory $3 insurance fee to require a signature.