FAQs

Frequently asked questions 

When will you have more items listed for sale ?

Every two weeks we will list bags for sale.

 

What is the difference between your Pumpkin Kult Collection and your Love Pain and Stitches bags?

We offer two kids of bags, our handcrafted bags which we make that are labeled Love Pain and Stitches. Pumpkin Kult: The Collection, is our production line that we designed but are not manufacturing ourselves.

 

Do you ship worldwide? 

Yes, we do offer items worldwide.

 

Can I return or exchange my bag? 

Pumpkin Kult: The Collection can be exchanged within 15 days of receiving for the same design if available. All items must be unused and in the same packaging you received them in. We do not offer returns.

Our Love pain and Stitches handcrafted line offers a no exchange policy. We do accept returns with a 15% restocking fee within 15 days of receiving your purchase. Items must be unused and in the same condition as received. All shipping charges are the responsibility of the buyer. 

 

How much are they?

Our bags range from $50-$220 depending on designs.

 

Do you accept custom orders?

We are closed for any custom or special requests at the moment. 

 

Do you offer Wholesale?

We are not offering any wholesale items at this time.

 

Do you offer preorders? 

No preorders are offered at the moment for our hand-crafted bags.

 

When is my order shipping out / why hasn't my order shipped? 

Our shipping times are approximate. If you haven't received your purchase within the 10-16 business day estimated time, please message us with your order number and we will gladly update you with your order information. 

 

Why is my tracking number showing my order is just sitting in pre-transit?

Sometimes the post office will take a day or two to update their scans, or we are still waiting for pick-ups to happen so it can take an extra day.

 

Why are there never any bags listed? 

We sell our hand crafted bags extremely quickly but we do consistently re-stock every two weeks. 

 

Are your bags vegan friendly?

Our hand crafted bags that we make are all made with automotive grade vinyls.